Store policy

Terms of Service

The baseline terms for using DeskSylvan and placing keyboard orders.
Updated 2026-07-04

Orders

Orders are created after checkout validation and inventory reservation. Payment must be completed through an enabled provider before fulfillment begins.

Product configuration

Keyboard configuration previews help shoppers understand the selected build. Customized or configured products are final-sale after purchase unless they arrive damaged, defective, or materially different from the order. Final pricing, inventory, shipping, tax, and payment state are determined by the backend.

Policy acceptance

By placing an order, the buyer confirms the active terms, privacy policy, and shipping and returns policy shown at checkout, including the custom-order no-return rule.