Help
Support
Support answers shipping, returns, compatibility, and contact questions before a buyer reaches checkout.Policies
The rules buyers ask about first.
Keep the policy links visible and the plain-language explanation close to them.Buying help
Compatibility should be explained in product language.
Answer the questions that matter in this category: which layouts are supported, which parts are included, what the typing feel is intended to be, and what happens if a selected build is customized.
Support copy should also make shipping timing, inventory reservation, and the custom-order no-return rule unambiguous before checkout starts.
Contact
Escalation should be obvious.
When a buyer still needs help, the support page should route them to the fastest path: order lookup, policy review, or direct contact after self-service fails.